Good to Know

The fastest way is our instant quote tool — pick your details, see your price live, and request your date in a couple of taps. You can also reach us directly at admin@vtrimage.com. We'll confirm your date, time and photographer, and you'll manage everything from your client portal.

We're based across Florida with hubs in Orlando, Miami and Tampa, and we shoot luxury properties throughout those regions. Homes within 35 miles of your nearest hub have no travel fee; beyond that, a modest travel fee applies. You can estimate it anytime with our travel calculator.

We ask for at least 48 hours' notice, and ideally about a week — prime morning and twilight windows fill quickly, especially in season. When you request a date through the quote tool or portal, we'll confirm availability and lock in your slot. Need something fast? Mention it in your request and we'll do our best to accommodate.

Yes. Our team is background-checked and holds membership with the local Association of REALTORS®, so you can hand over lockbox and gate access with confidence. Just include your access details when you book.

Pricing depends on the property (square footage or value), the package, and any add-ons like drone, twilight or video. Rather than guess, use the instant quote tool — it builds your exact price live as you choose, including any travel, before you commit to anything.

Estates over 3,500 sq ft are custom-quoted to do the property justice — request a quote and we'll tailor it, or reach us directly at (407) 717-5175.

Every shoot includes 35 miles of travel each way from your nearest VTR base (Orlando, Miami or Tampa) at no charge. Beyond that, billable miles are charged at a flat per-mile rate, round trip, plus any tolls. It's automatic in your quote, and you can preview it on any address with the travel calculator.

You'll receive a clear invoice through your client portal, and you can pay securely online. Your gallery is delivered once your invoice is settled. If you have questions about an invoice, just reply from the portal or email us.

Preparation makes the single biggest difference in the final images. We've built a room-by-room prep checklist you can work through, print, or forward to your cleaning team, stager or seller. A shoot-ready home means faster shooting, better light, and stronger photos.

A twilight shoot captures the property in the brief, glowing window just after sunset — warm interior light, lit landscaping and pool, and a rich sky. Because the timing follows the sun, the window is short, so the home must be completely shoot-ready at the scheduled time. Our prep checklist has a dedicated twilight section to get every light and feature on before we arrive.

Florida weather can turn quickly. If conditions won't do the property justice, we'll coordinate with you on the best path — often rescheduling the affected portions. Full details are in our policies.

Not necessarily. Many agents provide access instructions (lockbox, gate code, or a meeting time) when they book. Whatever works for you — just include access notes in your request so the shoot runs smoothly.

Every image is carefully hand-edited — that work takes about 24–48 hours. Photo galleries are delivered within 4–6 business days, and video within roughly 60–72 hours. Shoots on a Friday are delivered the next business day. Everything arrives through your client portal, where you can view, favorite and download in web and print sizes. When a listing can't wait, ask about rush delivery.

No — we don't rely on automated HDR. Our team blends each frame by hand for the closest, most natural detail to reality, so ceilings, windows and finishes look true rather than over-processed. It's a big part of why our images read as luxury.

Under U.S. copyright law the photographer owns the copyright, and you receive a license to use the images. For most agents that license covers everything you need — marketing the listing, your website, social media and portfolio. If you need broader rights (brand campaigns, third-party use, or a full transfer), those are available too. We explain it all in plain English on our Copyright & Image Rights page.

Your exact terms — how long you can use the images and for what — are set out in your License Agreement and explained on our Copyright & Image Rights page. As a rule, your own listing marketing and portfolio use is covered; another party (a builder, stager, or brand) using them commercially is a separate license. If you're unsure what your license allows, just ask and we'll walk you through it.

Alongside signature stills we offer drone / aerial, twilight, video walkthroughs, floor plans and more — the exact menu shows up as add-ons in your quote. If there's something specific your listing needs, ask and we'll tailor it.

Yes — with a live walkthrough, your buyers can tour the property in real time from the comfort of their own home while we shoot it. It's a standout way to reach out-of-town and relocating clients. Ask us about scheduling one.

Life happens — reach out as early as you can and we'll work with you to move your date. Cancellations made at least 24 hours ahead are fully refundable; inside 24 hours a cancellation fee of $TBA applies. Full details are in our policies.

If we arrive and the property can't be photographed, a show-up fee of $TBA applies to cover the trip, and we'll reschedule for the next available session. When the exterior can still be shot that day, we'll often capture it so your listing isn't held up. Our prep checklist is the easiest way to make sure the home is camera-ready.